When you’re buying furniture online, especially from a company you may not be familiar with, doing your homework is a no-brainer. Let’s face it—furniture isn’t a small purchase. You want to know that what you’re getting is worth the investment, both in terms of quality and customer service. That’s exactly where customer reviews come in handy, and I’ve found that a little research can go a long way in easing those pre-purchase jitters.
For me, Coleman Furniture stood out right away. With their wide range of products and reviews, I was intrigued—but I wasn’t about to commit until I dug a little deeper into what other customers had to say. This is what my journey with Coleman looked like and what I learned about their customer experience through reviews.
Online Furniture Retailers
If you’ve ever bought furniture online, you know the process can be a bit of a gamble. There's always that nagging worry: Will it look as good in my living room as it does on the website? You can’t help but ask questions like, “Is Coleman Furniture legit to begin with?”
On top of that, you don’t get the in-person customer care that a traditional store offers—or, at the very least, the customer experience looks different. But with the right reviews, you can at least get a sense of whether a company like Coleman Furniture is delivering on its promises.
I wanted to make sure I had all the information I needed, so I turned to multiple review platforms to get a well-rounded picture of customer experiences. In doing so, I hoped to get a feel for the quality of the products, how reliable their delivery service is, and how responsive they are when things don’t go as planned.
Gathering Customer Reviews: The Process
When I decided to check out Coleman Furniture’s reviews, I didn’t want to rely on just one source. Why? Well, reviews can be skewed depending on where you look. Each review site can tell a slightly different story, so it’s important to gather feedback from multiple sources to get a more well-rounded understanding.
Sourcing Reviews from Multiple Platforms
To make sure I got as much information as possible, I checked reviews on Google, Better Business Bureau, Trustpilot, ShopperApproved, SiteJabber, Ekomi, and Coleman Furniture’s own review page. By comparing feedback from different platforms, I knew I’d get a more balanced understanding of what to expect.
From product quality to customer service, I wanted to see it all. It’s one thing to have a great website with pretty pictures, but it’s another to back that up with real customer experiences. Spoiler alert: I was pleasantly surprised by what I found.
Factors of Consideration
As I read through the reviews, I focused on five key factors that I knew would impact my purchase decision: product quality, price, delivery experience, customer service, and post-purchase support.
I had a pretty negative experience buying a sofa from a different company. For starters, it was way too expensive for what I paid for. Not only was the final product disappointing, but it was a headache from beginning to end—I wasn’t sure I was even getting a sofa because the shipment was so late. And when I called the furniture company, they just gave me the run-around and acted like I was the problem.
That’s when I realized how important good customer service was to me, particularly when it comes to things like the delivery experience and how a business handles complaints. Because of that experience, these are the areas that matter most to me when making a big online purchase, especially for something like furniture.
Product Quality: I wanted to see how satisfied customers were with the build and materials of the furniture. Were the items as sturdy and stylish as they appeared online?
Competitive Prices: Like most people, I want the biggest bang for my buck— but I’ve been burned before and completely overpaid for that not-so-amazing sofa. Now, I paid close attention to reviews discussing whether customers felt they were getting good value for their money.
Delivery Experience: Shipping furniture can be tricky. I looked for reviews that mentioned how smooth or difficult the delivery process was, including whether items arrived on time and in good condition.
Customer Service: I wanted to know how responsive and helpful the Coleman Furniture customer service team was. After all, customer service still matters online —some might even argue that it matters more than in-person!
Post-Purchase Support: Finally, I considered how well the company handled any issues that arose after the purchase—like damaged items, exchanges, or warranty claims. In other words, do they care beyond the point of sale?
So here’s my criteria. Next, let’s look at the actual evidence.
Positive Coleman Furniture Reviews
Google Reviews
Coleman Furniture holds a solid rating on Google, with an average of 4.4 stars from thousands of reviews. One particular five-star review stood out to me. This customer had an exceptionally positive delivery experience and was happy with their purchase.
It’s reassuring to see that the customer not only felt they got a great deal but also received their furniture ahead of schedule. The added confirmation that Coleman delivers the same high-quality brands found elsewhere just sweetens the deal. This kind of feedback gives me confidence that Coleman Furniture offers both affordability and reliability, two of my top concerns for any large purchase.
Better Business Bureau
Coleman Furniture also holds an impressive A+ rating with the Better Business Bureau (BBB), which is a big deal when you’re purchasing something as financially serious as furniture. Their average customer review rating on BBB is 4.43 out of 5, which, to me, reflects consistent satisfaction across the board.
Customers often praise the customer service and product quality here, showing Coleman’s ability to resolve any issues that might arise. That speaks volumes about how much they value customer satisfaction, something I love to see.
Trustpilot
On Trustpilot, where Coleman Furniture has a strong 4.2-star rating, the reviews are equally encouraging. One five-star review shared a story about a customer who ordered an entertainment center that not only arrived earlier than expected but was also handled with exceptional care by the delivery team.
The customer went on to rave about how the product exceeded their expectations in both aesthetic quality and durability. They also emphasized the company’s customer service, noting that Coleman Furniture was communicative and responsive throughout the entire process. This review perfectly captured what I was hoping to find—a company that doesn’t just deliver quality products but also backs them up with top-notch service.
ShopperApproved
On ShopperApproved, Coleman Furniture boasts a 4.6-star rating, and after reading through quite a few, I can see why. In one review, the customer praised how easy it was to order their furniture online, mentioning that the entire process—from browsing to checkout—was smooth and hassle-free.
This really reassured me about the online experience, which can sometimes be a bit intimidating with larger purchases. It’s always good to know that the company has an efficient process in place that makes it easier for customers to feel comfortable throughout their shopping journey.
SiteJabber
With a 4.5-star average rating on SiteJabber, the feedback here continued to impress me. One five-star review spoke to both pricing and customer service, with the customer sharing that they saved $700 on their couch compared to other retailers, even with a protection plan included.
The reviewer also had a small hiccup with the local shipping carrier, which initially delayed the delivery. However, after contacting Coleman Furniture, they quickly resolved the issue and got the couch delivered the following week—much earlier than the carrier had anticipated. This review really emphasized Coleman Furniture’s commitment to post-purchase support and ensuring customers are happy even after the sale.
Ekomi
On Ekomi, Coleman Furniture continues to shine with strong feedback from satisfied customers. This 5-star review said a lot by complimenting the service, but it goes beyond a single positive experience. This is a repeat customer, which is one of the best indicators of customer satisfaction. For a customer to return and still find the service to be "exceptional" suggests that Coleman Furniture really does have a high standard of customer care.
Coleman Furniture Reviews
On Coleman Furniture’s own review page, the feedback is overwhelmingly positive. Customers consistently praise the durability and style of their furniture, with many highlighting how pleased they are with both the products and the service.
What really sold me on their site? One reviewer said that they just bought their THIRD couch from Coleman. If that’s not a great endorsement, I don’t know what is! The same review mentioned both the affordability of the furniture and how professional the shipping company is.
Addressing Concerns
Even though the majority of reviews I came across were really positive, it’s important to recognize that no company is without its challenges. While many customers had great things to say about Coleman Furniture, a few did experience issues.
Negative Review Feedback
One issue I saw was related to delivery delays. While most customers received their furniture within the expected timeframe, there were a few who experienced longer wait times. Some of this seemed to be out of Coleman Furniture’s control, as shipping companies and local delivery services occasionally caused delays. However, many reviews indicated that Coleman’s customer service team was quick to respond, offering updates and working to resolve these delays as efficiently as possible.
Another issue a small number of customers encountered was product discrepancies, like damage or faulty parts upon arrival. One review in particular caught my eye. A customer received a dresser with a faulty drawer that didn’t open properly, which understandably caused frustration. Initially, the customer felt stuck since they had already signed off on the delivery.
What stood out to me wasn’t just the issue itself, but how Coleman Furniture responded. Here’s their reply:
“Hello Judith,
Thank you for your feedback. We're sorry to hear about the issue with your dresser drawer. Our customer service team has opened a case for you and requested additional information to better understand the situation and explore potential solutions. We appreciate your patience and hope to resolve this matter promptly.
The Coleman Furniture team.”
This kind of response really reassured me that even when issues do arise, Coleman Furniture takes steps to address them. They acknowledged the problem, opened a case, and followed up with the customer to explore possible solutions.
Making the Verdict
After going through reviews from multiple platforms, the overall impression of Coleman Furniture is clear: they’re a reliable choice for quality furniture, with the vast majority of customers walking away happy with both their purchase and the service they received.
Sure, there were minor concerns here and there about delivery delays and a few scattered product discrepancies, but to be honest, I’m way more concerned with how companies respond to mistakes, not the inconvenience itself. From what I can see, Coleman Furniture is pretty responsive online and wants to help actually solve the problem for their customers, especially when it’s in their control.
So, after seeing the overwhelmingly positive feedback and how well they handled the rare negative experience, I felt confident that I could trust and depend on Coleman Furniture and officially placed an order.
My Coleman Furniture Experience
My journey ended with a pretty fabulous dining table that I’d been eyeing for a while. The ordering process was just as seamless as many of the reviews mentioned—browsing the website was easy, and I appreciated the detailed product descriptions and clear pricing. I also loved the regular updates about the status of my purchase—and even better, the dining set arrived in the predicted timeframe.
The ordering process was just as seamless as many of the reviews mentioned. I truly have no complaints and can add my positive experience to the many other Coleman Furniture reviews I found online.
After researching customer reviews and trying Coleman Furniture myself, it’s evident that Coleman Furniture has earned its positive reputation for a reason. The quality and service truly lived up to the hype. If you’re considering a purchase, I can personally vouch that you won’t be disappointed with the experience!
(1) comment
[thumbup]Very informative. I appreciate the details concerning other customer experience. I was initially apprehensive about ordering online sight unseen but this article helped me feel comfortable going for it.
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